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Our sales team has more than 5 years of experience in the industry, familiar with the products and their applications, can provide customers with strong on-site support, in the face of emergency or unexpected situations, can give customers practical implementation of the recommendations and solutions.
We have a mature customer service process, we can respond quickly to customer inquiries, orders, shipments, invoicing and all other needs and problems.

Customer Feedback


Our customers could contact us with any non-conforming products or problems.

Response


Our sales team is responsible for collecting the part no., batch no., QTY and reflect to the customer service department.

Information Transmission

The customer service make records and send E‐mail to all the concerning department.

Analysis


The purchase、quality、logistic department will involve in the failure analysis.

Solution


Provide solutions to the customers.

Technical Support


From fastener product selection and development, to application assembly, parts integration and optimization, we provide customers with a full range of professional technical support to ensure that the products match the actual production needs. We can arrange on-site product knowledge training according to the actual needs of our customers, to help our customers better understand the fasteners.

Logistics Support


The company's warehousing and logistics center is located in Hudai Industrial Park, Binhu District, Wuxi City, Jiangsu Province, covering an area of 3,000 square meters, with more than 60,000 product specifications in stock, including more than 5,000 special parts. The company is committed to providing a full range of efficient and reliable logistics services to meet the needs of different customers. Our logistics services not only cover a number of core areas, but also focus on innovation and continuous improvement, aiming to create maximum value for our customers.